LOGIN HELP


  1. What is my User ID and Password?
    By default, every JA member has been assigned User ID and Password to access the site, details below. Once you have logged in, you can visit “My Account” to change your User ID/password.
    1. User ID is your seven-digit JA membership ID number.
    2. Password is the first three characters of your Company name, plus your seven-digit member ID.
      Note: If you have spaces or periods in the first three characters, you will use them in your password. Example, "I. Stein Jewelers (Member ID#xxxxxxx)" default password would look like this "I. xxxxxxx"
    3. User ID and Password are always case sensitive.
    4. Sample User ID/Password
      Smith Jewelers (Member ID#0012345) logged in to the website for the first time using the following:
      User ID = 0012345   
      Password = Smi001234

  2. Where do I find my Member ID number?
    Your JA membership number is located on your membership card, invoices and renewal notices, and included at the bottom of every weekly J Report e-newsletter.

  3. I forgot my Password/User ID!
    Your User ID and Password will need to be reset. Click here to enter your email address, and your User ID and password will be reset to the default explained above.

  4. How do I know if I am logged in?
    The login box at the top right of the website will change to say “Welcome.” You will also have full access to JA website content.

  5. How do I change my User ID and Password?
    You can customize both your User ID and Password.  Once you have logged in, click on “My Account” (located at the top right of the website) and visit the “Update Profile” page. 
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