JEWELRY REPAIR & SERVICES
A large percentage of customers actively seek out a new jewelry store, because they are in need of some type of repair service. Therefore, it is imperative that retail jewelry professionals are able to communicate the most common jewelry repair processes and repair quality factors to customers. These articles will help you recognize the unique challenges that some repairs pose, and prepare you to discuss repair jobs with your customer, manager and bench jeweler.
REPAIRS
SELLING JEWELRY REPAIRS
In order to increase the number and profitability of the repair sales jewelry sales professionals make, they should be trained on how to explain repair services.
SELLING JEWELRY REPAIRS: RING SIZING
Being able to recognize the characteristics of both properly and improperly executed jewelry repairs is a responsibility of a jewelry sales professional. Use the information in this article to learn about the issues related to ring sizing repairs.
JEWELRY BENCH SERVICES: BEAD & BRIGHT STONE SETTINGS
Stone setting is one of the more common bench procedures today. This article will help you evaluate the craftsmanship related a popular stone setting style: bright and bead setting.
JEWELRY BENCH SERVICES: PAVE STONE SETTINGS
Similar to Bead and Bright setting, a pavé setting covers a jewelry surface with gemstones set so closely together that it’s hard to see where one ends and one begins.
JEWELRY BENCH SERVICES: FLUSH SETTINGS
Stone setting is one of the more common bench procedures today. This section will help you evaluate the craftsmanship related a popular stone setting style: flush setting.
JEWELRY BENCH SERVICES: CHANNEL SETTINGS
Stone setting is one of the more common bench procedures today. This section will help you evaluate the craftsmanship related a popular stone setting style: channel setting.
JEWELRY REPAIR SERVICES: CHAINS
Being able to recognize the characteristics of both properly and improperly executed chain repairs is an important part of being a jewelry sales professional.
JEWELRY APPRAISALS: AN OVERVIEW
Every jewelry sales professional must have a basic knowledge of appraisals and their appropriate use so they can better answer customers’ questions.
JEWELRY APPRAISAL: FINDING AN APPRAISER
Learn the important characteristics to look for in an appraiser, if you plan on recommending appraisers to your jewelry customers.
JA's In-House Product Knowledge Expert
- As a Jewelers of America member, you benefit from the jewelry education resources developed by JA Director of Member Services David Peters.
Peters authored the informative articles in the Educational Resource Library, a free benefit for your store staff.
Peters holds a master of science in education and educational technology from Pepperdine University. He is a Graduate Gemologist (GIA) and a Certified Gemologist (AGS), and has more than 16 years of experience in the retail jewelry industry. Prior to his work at Jewelers of America, Peters spent seven years as an instructor at GIA.